Refund policy
We want you to love your purchase! If you’re not completely satisfied, returning your order is simple.
Return Window
Eligible items may be returned within 30 days of delivery.
Once your return request is approved, please make sure to ship the item(s) back within 14 days. Unfortunately, returns shipped after this period cannot be accepted.
Refunds are issued once items are received and pass quality inspection.
What Can Be Returned
Clothing: New, unworn, unwashed, unaltered, with original tags and hygiene stickers (if applicable).
Shoes, Bags & Luggage: New, unused, undamaged, with original boxes and all accessories. Shoes may only be tried on clean indoor surfaces.
Other Products: Must be in original, unused condition with all tags and packaging intact.
What Cannot Be Returned
Final Sale items (marked on product page).
Bodysuits, lingerie, underwear, jewelry, cosmetics, pet products, customized items, or any product marked “non-returnable.”
Free Gift Return Policy
If your order included a free gift, it is considered part of the promotional offer.
If you return the entire order for a full refund, the free gift must also be returned.
If the free gift is not returned, the value of the free gift will be deducted from your refund.
Return Shipping Costs
Defective or Damaged Items: We will cover the return shipping cost. Please keep the original packaging and contact us within 24 hours of delivery with photos of the issue.
Other Reasons (e.g., size/fit): Customers will need to arrange return shipping with their own carrier and cover the full cost.
Important Note
Original shipping fees and shipping insurance are non-refundable unless the return is due to a defective or damaged item.
When a Return Doesn’t Meet Requirements
If an item does not meet our return requirements after inspection, it will not be eligible for a refund.
In this case, we will send the item back to the original order address. A $10 reshipment fee will be applied and deducted from the refund of other eligible items in the same order (if any).
We reserve the right to adjust this fee.
Refunds
Refunds are issued to the original payment method within 7 business days after the returned item passes inspection.
PayPal refunds: Usually 1 business day.
Credit/debit card refunds (via Stripe): 3–15 business days, depending on your bank.
Important Notes
Always use the return address provided by our Customer Service team. Returns sent to the package sender’s address cannot be processed.
Do not include items not purchased from AHAS ELECTED; we cannot resend them.
If you have any return issues, please contact us at services@iswore.com .